Terms of service

TERMS OF SERVICE
TERMS AND CONDITIONS 

CELEBRATION CAKES
To secure your date & order a 50% non-refundable deposit or required. For Celebration

orders an Invoice will be sent to you for you to pay your deposit. We will
hold this date for you for 24hrs to give you time pay this deposit. Once you
have paid the deposit you are all booked in and will need to pay the
remaining balance on your collection date.

If your order is under £50, then it is payable in full at the time of ordering. If
you have requested a delivery service, the cost of this will be included in
the final, agreed price.

STORAGE
To keep your cake in a perfect condition it must be stored in the fridge.
Once cut we recommend you storing the remaining cake at room
temperature. Before eating please allow your cake slices to come back to
room temperature.
Please consume your cake within 5 days. 

WEDDING CAKES
All wedding cake prices are tailored to each design.
Once a quotation has been sent, your date will be held for 1 week.
To secure your date a £150 non-refundable deposit must be made. A form with all your wedding cake details will be sent to you 4 -6 weeks before your wedding day for you to double check and for theremaining balance on your order to be paid.

Dates are not secured unless the deposit has been paid.
Wedding cakes with less than 4 weeks notice will have to be paid in full.
Any changes made to wedding cakes must be made at least 6 weeks
prior.

Once a cake has been delivered and set up, we cannot be held liable for any situation at the venue including the cake being moved or stored.


BOOKING FEE AND PAYMENTS
Immediate payment of a non-refundable, and non-transferable,

IF YOU CANCEL OR CHANGE YOUR BOOKING

If there are any changes to the original booking, the person
responsible for booking must inform us either by phone call/
letter or email as soon as possible. We will try to accommodate
changes to dates etc. However, this is subject to availability only.
Cancellations: in the unfortunate event that you have to cancel
your booking or reduce booking numbers (after submitting your
booking form and deposit) cancellation charges are as follows:
3-6 months prior to wedding day – 50% of the remaining balance
for cancelled services due
1-2 months prior to wedding day – 75% of the remaining balance
for cancelled services due
You will not be refunded for any cancelled services within 1
month prior to wedding day and full payment is due.
Should you cancel your booking or individual services 6 months
or more before your wedding date, you will not be billed. Deposit
is non-refundable.
All cancellations must be put in writing by the named person on
booking form. The day we receive your letter of notification of
cancellation is the date on which your booking is cancelled.
4. EXTREME WEATHER CONDITIONS OR DELAYS EXPERIENCED
ON THE DAY
If we experience unforeseen delays which are out of our control,
such as severe weather conditions or unexpected traffic
congestion, compensation will not be offered if we exceed our
allocated time and refunds will not be given in the event that
one or more services are forfeited as a result.
5. HEALTH & SAFETY
We ensure that all health and safety precautions are strictly
adhered to. However, in any event of an accident caused by
equipment breakdown or inattention which causes injury to any
member of the wedding party on the booking form or damage
to their property are advised to contact us immediately and if
necessary, seek legal advice.
Thank you for your understanding and cooperation. If you have
any further questions please contact us or see our FAQ’S on our website

By paying your deposit you agree to the above terms and conditions.